EHRCode™ support
EHRCode™ includes tools for asking for help without leaving the platform.
Messaging your instructor
You can send messages directly to your instructor from EHRCode™ when you have questions about:
- A case or an activity.
- The coding reasoning.
- Feedback you received.
- Using a work queue.
- A platform feature.
Your instructor can review your message and reply to you directly inside EHRCode™.
Response times may vary with the volume and the complexity of the questions. The messaging system should not be considered instant or real-time support.
To make a useful answer easier, try to include enough context about the activity or the case you have doubts about.
Technical support
If you have problems related to:
- Access to your account.
- The platform loading.
- Features that do not respond correctly.
- Technical errors.
- Display problems.
use the Codingforhealth support channel available from the platform or from the website.
Case feedback
If you believe an answer, a rationale or an element of a case should be reviewed, you can report it from EHRCode™.
The team can assess the content and make the corresponding adjustments when needed.