PractiEHR support
PractiEHR includes tools for asking for help without leaving the platform.
Messaging your instructor
You can send messages directly to your instructor from PractiEHR when you have questions about:
- A case or an activity.
- The coding reasoning.
- Feedback you received.
- Using a work queue.
- A platform feature.
Your instructor can review your message and reply to you directly inside PractiEHR.
Response times may vary with the volume and the complexity of the questions. The messaging system should not be considered instant or real-time support.
To make a useful answer easier, try to include enough context about the activity or the case you have doubts about.
Technical support
If you have problems related to:
- Access to your account.
- The platform loading.
- Features that do not respond correctly.
- Technical errors.
- Display problems.
use the Codingforhealth support channel available from the platform or from the website.
Case feedback
If you believe an answer, a rationale or an element of a case should be reviewed, you can report it from PractiEHR.
The team can assess the content and make the corresponding adjustments when needed.